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Shipping & Returns
Shipping Policy

  • All the shippings usually ship out within 1-2 business days.
  • Delivery time will not be guaranteed and will be vary depending on shipping procees by service carrier USPS.
  • Cretouch will not be responsible for any item loss on its way to deliver, but will be responsible for our product condition.
  • At the Checkout, you will be asked to choose shipping method as in following:

    For Domestic orders:
       First Class Mail: Usually takes 3 to 4 business days
       Priority Mail: Usually takes 2 business days
       Express Mail: Usually delivered by next day from the date of shipped out
       Shipping Cost:
       Accurate shipping cost will be informed at checkout. To give approximate shipping price, here's an example:
       Shipping price for single item of 'iPhone 3G Ultra Thin case' to New York is $1.66 with USPS First Class Mail.

    For International orders:
       First Class International Mail: Varies by destination
       Priority International Mail: Usually takes 6 to 10 business days
       Express International Mail: Usually takes 3 to 5 business days
       Shipping Cost:
       Accurate shipping cost will be informed at checkout. To give approximate shipping price, here's an example:
       Shipping price for single item of 'iPhone 3G Ultra Thin case' to United Kingdom is $3.00 with USPS First Class International Mail.

    Above estimated delivery time is provided by USPS, but it will not be guranteed. Their recommending wait-time for domestic customers is up to 7 business days in case of delay. For international customers, please allow up to 14 to 20 business days.



Return Policy

  • Any opened and used item will not be qualified for return.
  • Item must be returned within 30 days from the date of purchase. NO QUESTION will be asked if the returned item is in original condition.
  • Shipping and handling charge is non-refundable. Customer will be responsible for shipping cost of return.
  • For your return and other questions, please contact us at info@cretouch.com with your email address that you have used for purchasing the product.
  • Return Address: 18547 Plummer St #14, Northridge CA 91324
Replacement Warranty

  • Cretouch will be responsible for our product conditions. Any defected item will be replaced with same item.
  • Defected item caused by customer end, such as failure of installtion, will not be qualified for replacement warranty.
  • Replacement warranty is valid for 30 days from the date of purchase.
  • Requirments for the replacement:
       -Close-up photo of defected area of the item
       -Order number with your email address used when you have purchased.
 
 
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